Level AI Trust Center
At Level AI, we are deeply committed to protecting the confidentiality, integrity, and availability of customer data. Our mission is to empower enterprises to unlock insights and accelerate performance using AI-driven conversation intelligence and it's our Security & Compliance organization’s mission to ensure that this innovation is delivered on a foundation that is secure, trusted, and resilient by design.
We continuously invest in world-class controls, independent certifications, and modern security frameworks to ensure that every interaction, every dataset, and every model is protected to the highest standards.
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Compliance
Certifications & Documentation

ISO 27001

SOC 2 Type 2

PCI
HITRUST
HIPAA

Penetration Testing Executive Summary

Liability Insurance
GDPR
Infrastructure Security
- Hardened cloud infrastructure
- Network segmentation & isolation
- Continuous configuration monitoring
Application Security
- Secure coding & threat modeling
- Automated SAST / SCA / secret scans
- Regular penetration testing
Privacy & Data Protection
- Privacy by design principles
- Strict access governance
- Encryption at rest & in transit
Data Handling & Lifecycle
- Defined retention & deletion controls
- Data minimization & classification
- Controlled customer export flows
Governance, Risk & Compliance
- Mature security governance framework
- Independent audits & validation
- Continuous risk review
Responsible AI & Trust
- Model-level safety evaluations
- Bias / fairness considerations
- Transparent use of ML outputs
Subprocessors

Datadog

DeepGram

GitLab

GCP

Hevo

HEAP

Mixpanel

Pusher Ltd

Sentry
Contact Security Team
If you would like more information about our compliance program, security controls, or require access to audit reports, or if you have identified a potential vulnerability, please reach out to our security team at [email protected].
